Polling v Research

Polling v. Marketing Research

As the presidential election cycle heats up, pre-election polling – which is used to gauge candidates’ support and predict election outcomes – is under increased scrutiny.  Publications such as the New York Times, Washington Post, US News and World Report  have written about recent “disasters”, that is, election outcomes which were not aligned with pre-election polling results.

If Polling is Flawed, How Accurate is Marketing Research?

All of this publicity about flawed polling has generated a degree of panic among some of our clients (and us!).  The Melior Group works with all kinds of organizations that are interested in developing quantitative evidence – which some equate with a “poll” — to support decisions including introduction of a new product or service, development of a new marketing strategy, and myriad other information needs.   While unexpected election results and the pursuant head-scratching about flawed polling generate headlines, it is the marketing researchers in the trenches who bear the brunt of our clients’ angst.   They wonder about the accuracy of quantitative research, and question its role in their decision-making.

Cost-effective, Thoughtful, and Accurate Assessments

So what are marketing researchers to do when their client wants, say, to assess the impact of a marketing campaign through pre- and post-campaign research?  In the old days, the knee-jerk approach might be a telephone survey to collect a statistically rigorous sample with a low margin of error – the better to see real “movement” in the data.

But in this new world of ours, we say to our client, “that statistically rigorous sample with the low margin of error is increasingly difficult — and expensive! — to collect.”  Just showing them the costs is often enough to change the conversation to, “how can we assess the impact of the new marketing campaign in the most cost-effective, thoughtful, and accurate way possible?”

Meet People Where They Live

One approach is to focus on specific market segments, that is, to truly conduct Marketing Research.  Instead of trying to get a representative sample of the whole universe via one polling method, i.e., telephone or online, we recognize that more success can be had by meeting people where they live. For millennials, creative uses of social media can be surprisingly fruitful for marketing research purposes. And for middle-class boomers, online surveys can be just the right approach.

Focusing on specific market segments, and tailoring data collection appropriately, has other benefits too.  Just the very process of reconsidering the approach can propel us to be more thoughtful in our determination of what we truly want to learn.  Is it more important to see small movements in percentage of awareness and advertising recall, or might our client gain additional benefit from a deeper understanding of  attitudes, impressions and brand, within and in comparison to key segments?  We would argue that the latter can often be of greater use.

So does that mean we think that pre-election polling is for dinosaurs?  Not at all.  For a presidential race, say, margins of error can mean the difference between giving up on a state, and doing a full court campaign press.   But for marketing research purposes, reflecting on the true usefulness of measures that rely on statistically perfect samples may have unintended, and very positive, consequences.

 


For more information please contact  Elizabeth Cohen at [email protected] or 215-545-0054 x103 or please contact us.

The Secular/Cultural Jewish Segment: More Than Meets the Eye

Ever since the publication of the Pew Study on American Jewry in late 2013, there has been a lot of hand wringing over findings that suggest a Jewish community in decline. Headlines blasted the dire news – “1 in 4 Jews are losing their religion!”  “Intermarriage rates continue to rise!”  “Major shift in Jewish identity noted as number of Secular/Cultural Jews grows!”  

For many community leaders, the last point is particularly troublesome.  When viewed on traditional measures of engagement – synagogue affiliation, raising their children as Jews, marrying other Jews, supporting Jewish causes and communal institutions – it is clear that Secular/Cultural Jews are less engaged in the community as a whole. And while that is all true… let’s not write off this growing segment just yet.

You Might Be Surprised To Learn…

Melior’s recent research reveals some surprising, if counter-intuitive, insights into the relationship this growing segment of American Jewry has with the established Jewish community.  In one community we studied, for example…

  • 35% donated to their local Jewish Federation in the past year
  • 30% belong to a religious institution (synagogue/temple/shul)
  • 22% send/sent a child to Jewish Day School

Strategies to Strengthen the Connection

And, in our experience, these results are not unique. Given this, what actions can community leaders take to strengthen the connection between Secular/Cultural Jews and the established Jewish community? Here are some strategies to consider:

Segment. Recognize that not all secular/cultural Jews are alike, and develop outreach strategies tailored to the sub-segments (i.e., those who are connected to traditional communal institutions vs. those who aren’t).

Simplify. Meet Secular/Cultural Jews ‘where they live’ – both figuratively and literally. Offer events/programs tailored to their interests (e.g., food, books, social causes, etc.) and bring these programs to more convenient locales.  Our research shows that secular/cultural Jews often live on the outskirts of a community so make it easy for them to participate.

Stay the course. Like many others within the Jewish community, the relationship of Secular/Cultural Jews to Jewish communal organizations and causes may wax and wane over time due to changes in personal circumstances, interests, and experiences. Keeping lines of communication open yields opportunities to deepen the connection when the opportunity presents itself.


For more information contact Susan J. Levine at [email protected] / 215-545-0054 ext 107 or Linda McAleer at [email protected] / 215-545-0054 ext 104.

Community Policing

President Obama Commends Camden: This “City Is On To Something”

In The Melior Group’s line of work, it’s always encouraging to see the results of our research put into action by our clients. It’s even more gratifying when just two years later that President Obama is touting your client for its innovative policing model.

Such was the case, when President Obama visited struggling Camden, New Jersey, to commend the community policing model that the relatively new Camden County Metro Police have been using for the better part of two years. This new model was implemented when the County replaced the city’s police force with a new county-run force.

Before moving forward with hiring the new force, The Melior Group engaged with Camden’s residents, civic leaders, and area law enforcement to learn what was working relative to policing in the city and what wasn’t – and how they could envision the members of the new police force interacting with members of the community. Our work contributed to the community policing model – the results were incorporated in a hiring plan for new Metro police officers, emphasizing themes of cultural awareness and sensitivity, community engagement, and compassion.

See more about our work:  Case Study:  This City Is On To Something

A sitting U.S. President last visited Camden in 1940 – when Camden was in its prime. Now the city has given our current President a reason to return and pay closer attention to the city that, for decades, has been in trouble. Its issues are numerous, among them an aging infrastructure, failing schools, and broken relationships between police and the community. Despite the challenges, Camden has started to address these issues and is repairing police-community relations, to national recognition.

Take a look at two recent articles for more information:

This City Is On To Something – Philly.com May 2015

Obama To Recommend Camden Policing As National Model – Philly.com May 2015

 


For more information on our work, please visit our Government/Civic page or contact Elizabeth Foley at 215-545-0054 ext 111/ [email protected] or Linda McAleer at 215-545-0054 x104 / [email protected].

Millennials: Where will they go?

By Sharon Hackenbracht

As I noted previously in my earlier blog entry the life choices that are being made by millennials are significantly influenced by their parents.

While the recession compelled many millennials to live at home with their parents, a recent study projects that millennials – the largest and most diverse generation in history – will create up to 24 million new households in the next ten years. The Chicago Tribune reports that half of adults between the ages of 18 and 34 report that they plan to ask their parents, and even their grandparents, to help them come up with the down payment needed to purchase a home (as cited by www.trulia.com, 2014).

Where will these households be? How will millennials choose to live? And what furnishings will they decide they need? How will their choices differ from those of their parents, and what, if any, influence will their parents still wield on these choices?

 

Understand Millennials by talking to their parents.

Want to understand Millennials? Talk to their parents.

By Sharon Hackenbracht & Elisa Foster

There is an overwhelming amount of research about the Millennial Generation (also known as Generation Y).  And now that they’ve entered adulthood, ranging between the ages of 18 and 34, Millennials are a hot topic among those studying trends in higher education, financial services, workforce development and how young adults are faring in the current economy.  However, getting a sense of the Millennial mindset is tougher than you may think. Depending on who you ask, Millennials are everything from lazy and spoiled to confident and open-minded.

In our work with educational institutions, we’ve learned that a key to understanding Millennials is to look at one of the biggest influencers in their lives: Parents. 

In order to understand the behavior of young adults, it is vital to also understand the behavior of parents who are providing financial and other assistance to their children. The last decade has seen a drastic increase in the number of adults between 18 and 34 who still live at home and rely on financial help from their parents. This not surprising news given that 16% of Millennials are unemployed and they are graduating from college with an average student loan debt of $29,000.

Parents of children who are in high school, college and in their twenties are becoming an increasingly important, though largely untapped, research segment.  Increasingly, many are providing financial support, housing, career guidance, funding for education, health insurance and rent or mortgage payments.  Some parents are even taking their kids to job interviews.

The implication is that if parents are providing support to their children as they become adults, it means that they have a good deal of influence over many aspects of their children’s lives: what kind of car they buy, what college they attend, what kind of bank accounts they hold, how much they are spending on travel and entertainment, etc.

In the course of our research at Melior, we’ve learned that parents often play a major role in such important considerations as what field of study to pursue at college.  For instance, we’ve observed parents debating with their children about whether the child would major in business or liberal arts.  It was apparent through these discussions that parents most often win the debate.

Ultimately, to understand the Millennial Generation, you also have to understand their parents’ perspectives and the dynamics of parent/child relationships that influence behavior and choices.

Are you a Millennial or the parent of a Millennial? Do you think Millennials depend on their parents more than previous generations?  Please share your stories and opinions in the comments section below!

 

Tapping Into the Voice of a Community

Voice of a Community

By Elisa Foster

Marketing researchers often refer the people they study as audiences, markets, populations, demographic groups and consumers. These categorizations are useful when conducting research for a particular product or industry. However, when you constantly describe people as objects and concepts it is easy to forget what they really are: humans. This is why we often like to think of the groups we research as communities. People are not just members of demographic groups – they live in communities with complex cultural traditions and social norms.

As researchers, it is important to understand the context in which people exist in their communities. Ethnicity, income, gender and age are not just demographic identifiers; they are the factors that make people unique. As Randy Bowden puts it on his blog, “Everyone’s different and different people are attracted to different things for different reasons.”

From couples shopping for engagement rings to high school seniors applying to college, we’ve studied an extremely wide range of communities. And each project demands a specific type of understandingWe’ve learned that when you take the time to understand a community and learn how to engage with that community, you get the most valuable information and insights.

For example, it was not enough to research the basic demographics and statistics of a city known for violence and a high crime rate. To truly understand this community, we had to delve deeper and ask more complex questions through focus group research.  Why did families move to this city? How do they interact with other residents?  How would they react if a crime took place in their neighborhood?

When we wanted to learn more about how mothers grocery shop for their families, we decided that an online bulletin board focus group would be the best way to understand how a community of mothers in a specific geographic region makes decisions about which products to buy.

Sometimes our work helps communities better understand themselves. Recognizing that its community was changing, a regional Jewish service association wanted to learn more about the people it serves and how to meet their needs. Melior worked with a network of organizations to distribute an online survey to community members. This method allowed us to reach as many people in the community as possible.

These examples highlight one of the keys to a successful research study: when research is tailored to the people being studied, the results will be more than data points and quotes – you will garner deeper insights and begin to hear the voice of a community.

Race & Marketing: A Time for Reflection

Marketing infographic

By Elisa Foster

As marketing researchers, we are constantly looking at demographic data.  Race, income and education play a major role in the way we communicate with consumers.  Last week’s 50th Anniversary of the March on Washington for Jobs and Freedom was the perfect time to reflect on the position and impact racial minorities have in business, commerce and America’s economic and social structures.

For a clear picture of how far we have (and have not) come, take a look at this government data compiled by Pew Research Center.  And please feel free to continue the discussion in the comments section below.  What role do racial demographics play in marketing your business?