Polling v Research

Polling v. Marketing Research

As the presidential election cycle heats up, pre-election polling – which is used to gauge candidates’ support and predict election outcomes – is under increased scrutiny.  Publications such as the New York Times, Washington Post, US News and World Report  have written about recent “disasters”, that is, election outcomes which were not aligned with pre-election polling results.

If Polling is Flawed, How Accurate is Marketing Research?

All of this publicity about flawed polling has generated a degree of panic among some of our clients (and us!).  The Melior Group works with all kinds of organizations that are interested in developing quantitative evidence – which some equate with a “poll” — to support decisions including introduction of a new product or service, development of a new marketing strategy, and myriad other information needs.   While unexpected election results and the pursuant head-scratching about flawed polling generate headlines, it is the marketing researchers in the trenches who bear the brunt of our clients’ angst.   They wonder about the accuracy of quantitative research, and question its role in their decision-making.

Cost-effective, Thoughtful, and Accurate Assessments

So what are marketing researchers to do when their client wants, say, to assess the impact of a marketing campaign through pre- and post-campaign research?  In the old days, the knee-jerk approach might be a telephone survey to collect a statistically rigorous sample with a low margin of error – the better to see real “movement” in the data.

But in this new world of ours, we say to our client, “that statistically rigorous sample with the low margin of error is increasingly difficult — and expensive! — to collect.”  Just showing them the costs is often enough to change the conversation to, “how can we assess the impact of the new marketing campaign in the most cost-effective, thoughtful, and accurate way possible?”

Meet People Where They Live

One approach is to focus on specific market segments, that is, to truly conduct Marketing Research.  Instead of trying to get a representative sample of the whole universe via one polling method, i.e., telephone or online, we recognize that more success can be had by meeting people where they live. For millennials, creative uses of social media can be surprisingly fruitful for marketing research purposes. And for middle-class boomers, online surveys can be just the right approach.

Focusing on specific market segments, and tailoring data collection appropriately, has other benefits too.  Just the very process of reconsidering the approach can propel us to be more thoughtful in our determination of what we truly want to learn.  Is it more important to see small movements in percentage of awareness and advertising recall, or might our client gain additional benefit from a deeper understanding of  attitudes, impressions and brand, within and in comparison to key segments?  We would argue that the latter can often be of greater use.

So does that mean we think that pre-election polling is for dinosaurs?  Not at all.  For a presidential race, say, margins of error can mean the difference between giving up on a state, and doing a full court campaign press.   But for marketing research purposes, reflecting on the true usefulness of measures that rely on statistically perfect samples may have unintended, and very positive, consequences.

 


For more information please contact  Elizabeth Cohen at [email protected] or 215-545-0054 x103 or please contact us.

Community Policing

President Obama Commends Camden: This “City Is On To Something”

In The Melior Group’s line of work, it’s always encouraging to see the results of our research put into action by our clients. It’s even more gratifying when just two years later that President Obama is touting your client for its innovative policing model.

Such was the case, when President Obama visited struggling Camden, New Jersey, to commend the community policing model that the relatively new Camden County Metro Police have been using for the better part of two years. This new model was implemented when the County replaced the city’s police force with a new county-run force.

Before moving forward with hiring the new force, The Melior Group engaged with Camden’s residents, civic leaders, and area law enforcement to learn what was working relative to policing in the city and what wasn’t – and how they could envision the members of the new police force interacting with members of the community. Our work contributed to the community policing model – the results were incorporated in a hiring plan for new Metro police officers, emphasizing themes of cultural awareness and sensitivity, community engagement, and compassion.

See more about our work:  Case Study:  This City Is On To Something

A sitting U.S. President last visited Camden in 1940 – when Camden was in its prime. Now the city has given our current President a reason to return and pay closer attention to the city that, for decades, has been in trouble. Its issues are numerous, among them an aging infrastructure, failing schools, and broken relationships between police and the community. Despite the challenges, Camden has started to address these issues and is repairing police-community relations, to national recognition.

Take a look at two recent articles for more information:

This City Is On To Something – Philly.com May 2015

Obama To Recommend Camden Policing As National Model – Philly.com May 2015

 


For more information on our work, please visit our Government/Civic page or contact Elizabeth Foley at 215-545-0054 ext 111/ [email protected] or Linda McAleer at 215-545-0054 x104 / [email protected].